{"id":1261,"date":"2021-02-08T16:46:49","date_gmt":"2021-02-08T16:46:49","guid":{"rendered":"https:\/\/spec.aswu.edu.eg\/en\/?p=1261"},"modified":"2021-02-08T16:48:07","modified_gmt":"2021-02-08T16:48:07","slug":"1261-2","status":"publish","type":"post","link":"https:\/\/spec.aswu.edu.eg\/en\/1261-2\/","title":{"rendered":"Aswan University achieves an advanced position in responding to citizens’ complaints"},"content":{"rendered":"

Prof. Ahmed Ghallab Mohamed_ Aswan University President declared that in frame of communication with citizens and responding to complaints promptly, Aswan University achieved an advanced position among the Egyptian universities. The report of the Unified Governmental Complaints System in Ministers Council also mentioned during a detailed report on complaints registered on the system, during \u00a0January 2021 in various educational, medical and community sectors<\/span><\/p>\n

Prof. Ahmed Ghallab added that through the university\u2019s electronic system and direct communication with the unified government complaints system in Ministers Council, we are working to find solutions and respond to all complaints that come to the university from January 2011 to February 2021 and indicators of performance measurement in terms of total complaints came in 262 individual complaints and 200 group complaints. 62 The total number of complaints was 262, with a completion rate of 100%, and the complaints included 247 citizens, 11 from a government agency, 2 civil societies, and 1 resident.<\/span><\/p>\n

Among the indicators of complaints completion from January to December 2020, where the total number of complaints reached 83 individual complaints, 66 group complaints, 17 total complaints, 83 complaints, and that according to the report of the unified governmental complaints system in Ministers Council.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Prof. Ahmed Ghallab Mohamed_ Aswan University President declared that in frame of communication with citizens and responding to complaints promptly, Aswan University achieved an advanced position among the Egyptian universities. The report of the Unified Governmental Complaints System in Ministers Council also mentioned during a detailed report on complaints registered on the system, during \u00a0January […]<\/p>\n","protected":false},"author":2,"featured_media":1177,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"categories":[2],"tags":[],"rttpg_featured_image_url":{"full":["https:\/\/spec.aswu.edu.eg\/en\/wp-content\/uploads\/2020\/12\/14_.png",276,183,false],"landscape":["https:\/\/spec.aswu.edu.eg\/en\/wp-content\/uploads\/2020\/12\/14_.png",276,183,false],"portraits":["https:\/\/spec.aswu.edu.eg\/en\/wp-content\/uploads\/2020\/12\/14_.png",276,183,false],"thumbnail":["https:\/\/spec.aswu.edu.eg\/en\/wp-content\/uploads\/2020\/12\/14_-150x150.png",150,150,true],"medium":["https:\/\/spec.aswu.edu.eg\/en\/wp-content\/uploads\/2020\/12\/14_.png",276,183,false],"large":["https:\/\/spec.aswu.edu.eg\/en\/wp-content\/uploads\/2020\/12\/14_.png",276,183,false],"1536x1536":["https:\/\/spec.aswu.edu.eg\/en\/wp-content\/uploads\/2020\/12\/14_.png",276,183,false],"2048x2048":["https:\/\/spec.aswu.edu.eg\/en\/wp-content\/uploads\/2020\/12\/14_.png",276,183,false]},"rttpg_author":{"display_name":"Samar","author_link":"https:\/\/spec.aswu.edu.eg\/en\/author\/editor-en\/"},"rttpg_comment":0,"rttpg_category":"news<\/a>","rttpg_excerpt":"Prof. Ahmed Ghallab Mohamed_ Aswan University President declared that in frame of communication with citizens and responding to complaints promptly, Aswan University achieved an advanced position among the Egyptian universities. The report of the Unified Governmental Complaints System in Ministers Council also mentioned during a detailed report on complaints registered on the system, during \u00a0January…","_links":{"self":[{"href":"https:\/\/spec.aswu.edu.eg\/en\/wp-json\/wp\/v2\/posts\/1261"}],"collection":[{"href":"https:\/\/spec.aswu.edu.eg\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/spec.aswu.edu.eg\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/spec.aswu.edu.eg\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/spec.aswu.edu.eg\/en\/wp-json\/wp\/v2\/comments?post=1261"}],"version-history":[{"count":3,"href":"https:\/\/spec.aswu.edu.eg\/en\/wp-json\/wp\/v2\/posts\/1261\/revisions"}],"predecessor-version":[{"id":1264,"href":"https:\/\/spec.aswu.edu.eg\/en\/wp-json\/wp\/v2\/posts\/1261\/revisions\/1264"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/spec.aswu.edu.eg\/en\/wp-json\/wp\/v2\/media\/1177"}],"wp:attachment":[{"href":"https:\/\/spec.aswu.edu.eg\/en\/wp-json\/wp\/v2\/media?parent=1261"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/spec.aswu.edu.eg\/en\/wp-json\/wp\/v2\/categories?post=1261"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/spec.aswu.edu.eg\/en\/wp-json\/wp\/v2\/tags?post=1261"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}